Customer Service Assistant Vacancy

customer service assistant vacancy image

customer service assistant vacancy image

Customer Service Assistant Vacancy £18,525 pa


Full-time 37.5 hours. Based in Digbeth, Birmingham. (Option to work 50% from home)

Day to Day tasks

  • Deal with in-coming calls from potential and existing clients
  • Solving queries and questions by email, phone, and letter
  • Work with our Volunteers and Counsellors to deal with their queries and action their requests
  • Record information on our Customer Relationship Management System
  • Signpost clients to other local services where appropriate

Must be able to

  • Work in an organised way to implement an established system/process
  • Use Microsoft Word and excel
  • Be a client focused ‘problem solver’
  • Be punctual and have good time management
  • Work as part of a positive ‘can-do’ team committed to supporting our clients in their mental health recovery

 Salary and Benefits

  • Full Time 37.5 Hours a week (Work flexibly between 8am-6pm Monday to Friday
  • £18,525 per annum
  • 5 weeks holiday per year + 8 Bank Holidays.
  • Pension scheme
  • Permanent role reporting to the Operations Director
  • Office based (Digbeth B94AT) or 50/50 home and office base
  • Interviews in person at the Custard Factory, Digbeth on Wednesday 2nd

Applications are closed Please don’t call or send a CV

About us

We provide local mental health services in Birmingham that make a positive impact in the local community through the provision of timely, affordable, jargon free, high quality counselling, and coaching that address mental health issues for children, teenagers, and adults. We deliver 20,000 Counselling Sessions a year.


Martin Hogg

May 2020