At Citizen, Everyone is Welcome

We believe everyone deserves a chance to be heard and supported, no matter who they are or where they come from. This belief is at the core of everything we do.

We're proud to offer a friendly, safe space where you can feel respected and valued. Whether you're seeking guidance, a listening ear, or a path to personal growth, we're here for you. Our doors are open to all, embracing diversity in every form.

Equality in Every Step

We ensure everyone - regardless of age, race, gender, or who they love - is treated with the same level of kindness and respect. Our team is diverse, just like our clients, and we're committed to fair hiring and providing equal opportunities for all.

A Place for You

For our LGBTQ clients, we understand the unique challenges you may face. Here, you'll find a non-judgmental, understanding environment. We're not just counsellors; we're champions for your well-being.

At Citizen Coaching and Counselling, you're not just a client – you're part of a community that cares. A community that stands for equality, diversity, and the dignity of every individual.

Citizen Coaching CIC Advisory Board Members

How We Tackle Health and Well-Being Inequality

Accessibility and Inclusivity: We make services accessible to a diverse range of people, regardless of socioeconomic status, race, gender, sexual orientation, or physical abilities. This could include offering a range of fees, online counselling options, and ensuring accessible physical spaces to those with disabilities.

Community Outreach: We engage with various communities, especially those underserved or marginalised, to understand their needs and barriers to accessing mental health services. Building partnerships with local organisations can also help in reaching a broader audience.

Diverse Staffing: We employ a diverse team of counsellors and staff who can relate to and understand different cultural backgrounds and life experiences. This diversity can make clients feel more understood and comfortable.

Education and Awareness: We provide information sessions and awareness programs in communities to destigmatise mental health issues, especially in cultures where there might be significant stigma attached to seeking help.

Continuous Training: We provide ongoing training for staff on cultural competency, unconscious bias, and inclusive practices to ensure they are well-equipped to handle a diverse clientele.

Tailored Services: We offer specialised services or support groups for specific groups, such as LGBTQ individuals, ethnic minorities, or people with specific challenges like refugees or victims of abuse.

Feedback Mechanisms: We have a robust feedback system where clients can express their needs, concerns, and suggestions. This input can guide the organisation in making its services more equitable and responsive.

Advocacy: We advocate for policies and practices promoting mental health equality and access to quality care for all population segments.

Research and Evaluation: We regularly evaluate the effectiveness of services and programs in addressing health inequalities and use research to inform practice and policy.

citizen coaching and counselling nhs talking therapies logo


Who are we?

  • We have been providing counselling, coaching and anger management in Birmingham since 2005

  • We are a social enterprise that reinvests 100% of its profits back into providing services for local people.

  • Our dedicated team of 56 Counsellors annually provides friendly professional support to 3500 people a year.

  • 87% of our clients believe that Counselling made a positive impact on their lives.

  • We are Organisational Members of the BACP, working to their ethical framework.

  • We work with Living Well Consortium and have links with over 50 local community and statutory organisations.

Stories of change howe counselling helps booklet download
Citizen Coaching and Counselling client Booklet download

How to Find Us

Citizen Coaching and Counselling. 205 Zellig Building, Gibb Street, Birmingham B9 4AT

If you have a face-to-face appointment, meet your counsellor in the reception area of the Zellig Building (the big red brick building on the main road in front of the Custard Factory.)

Arriving by car? There is a pay and display car park directly next to our building.

205 Gibb St, Deritend, Birmingham B9 4AA, UK

As Seen on BBC Breakfast.

A Big Thank You to our Many Supporters