Operations Manager Vacancy

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Operations Manager Citizen Coaching
Operations Manager Citizen Coaching

Operations Manager

A unique opportunity to join a friendly hard working, team based in Digbeth Birmingham. We support adults and young people access free Counselling and well-being services as our Operations Manager.

Reporting directly to the Operations Director. This role is suitable for a graduate or somebody with at least two years experience of working in a client focused role.

Operations Manager role: About you

Strong verbal and written communications skills.

To enable the effective and efficient dealing with in-bound queries by phone, email queries via our website.

Attention to detail.

Ensuring replies are prioritised and efficiently resolved

Ability to work in a systemised approach.

Suggesting improvements that could be made to current systems

Problem solving approach.

Ensuring a client focused service enabling young people and adults to access our counselling services.

Self-motivated with a positive approach

to work and genuine desire to support local people

Good knowledge of Microsoft word and excel.

We will train you to use our Customer Relationship Management (CRM) system

About the Operations Manager role

Based in Digbeth

37.5 hours Monday to Friday and with flexible start 8-10am and end times 4-6pm

5 Weeks holiday plus 8 Bank Holidays

About us

Citizen Coaching is a not for profit Social Enterprise. We started in 2005 providing 20,000 counselling sessions a year to adults and young people in Birmingham.

How to Apply

Send a copy of your CV and a covering letter, including your email and telephone number via the link below only to apply for the Operations Manager role

https://www.reed.co.uk/jobs/operations-manager/43059041

 

Also available Marketing Manager Vacancy

A unique opportunity to join a friendly hard working, team based in Digbeth Birmingham, that supports adults and young people access free Counselling and well-being services.

Reporting directly to the Operations Director this role is suitable for a marketing graduate or somebody with at least two years experience of working in a client focused marketing role.